FAQ
General Questions
- 01
Mercato Vending Machines provides high-quality snacks and beverages at competitive prices through conveniently located vending machines across shopping malls in Australia. Our mission is to offer premium products with a focus on affordability, convenience, and sustainability.
- 02
Simply select your desired product on the machine’s touchscreen or keypad, make your payment using card, or mobile wallet, and the product will be dispensed to you immediately.
Product Questions
- 01
We offer a wide range of products, including snacks (like chips, chocolates, and nuts), beverages (such as soft drinks, water, and coffee), and healthier options like gluten-free snacks and organic drinks.
- 02
Yes! We provide a variety of healthier options, including low-calorie snacks, gluten-free products, and organic beverages to cater to different dietary needs.
- 03
Our vending machines are restocked regularly to ensure that your favourite snacks and drinks are always available. The frequency of restocking depends on the location and demand but typically occurs multiple times a week.
Payment Questions
- 01
Our vending machines accept a wide range of payment methods, including credit and debit cards, and mobile payment options like Apple Pay and Google Pay.
- 02
If your payment is not accepted, please try an alternative payment method or contact us through the customer service number provided on the machine. We will assist you in resolving the issue.
Technical Support
- 01
If your product does not dispense, please contact us immediately using the customer service number displayed on the machine. Provide the machine’s location and any details about the issue. We will either assist you remotely or arrange for a refund.
- 02
If you encounter any issues with one of our vending machines, such as technical difficulties or out-of-stock products, please report the problem by calling the customer service number on the machine or by using our Contact Us page.
- 03
Yes, our vending machines are designed to be accessible to everyone, including individuals with disabilities. The machines feature easy-to-use interfaces and are placed at heights that are convenient for all users.